Question 1

Do I have to pay anything up front?

Accepted Answer

No. If your insurance covers Additional Living Expenses (ALE), we work directly with your insurer to arrange payment. No upfront costs are required from you in most cases.

Question 2

Can you find pet-friendly homes if my insurance says no?

Accepted Answer

Yes. We specialize in locating homes for families with pets. We’ll advocate for your needs and often succeed in securing insurance approval—even when pets were initially denied.

Question 3

What if I don’t like the home the insurer found?

Accepted Answer

You don’t have to accept it. You’re entitled to suitable accommodations. We’ll present better options and negotiate on your behalf to ensure your comfort and needs are met.

Question 4

How fast can I move in?

Accepted Answer

Often within 24–72 hours. We maintain a network of ready-to-move-in furnished homes to minimize downtime and stress after a loss.

Question 5

Do you offer ADA-accessible or kosher-compliant homes?

Accepted Answer

Yes. We can provide homes with ADA features, kosher kitchens, or other special accommodations. Just let us know your needs during intake.

Question 6

Can I choose a home in a specific school district or near my job?

Accepted Answer

We take your preferences seriously and prioritize listings near your child’s school, your workplace, or your preferred neighborhood.

Question 7

What if I have multiple pets or large dogs?

Accepted Answer

No problem. We work with landlords who love animals and understand your situation. We also help explain your needs to the insurance company to prevent denials.

Question 8

Will you help me with my insurance paperwork?

Accepted Answer

Yes. Our team works closely with licensed public adjusters who can guide you through coverage questions, paperwork, and claim submissions related to ALE.

Question 9

Can I stay until my home is fully repaired?

Accepted Answer

Yes. Your policy typically allows for coverage until your home is livable again. We help ensure your stay is extended if construction delays or habitability concerns arise. But, if unreasonable delays occur that are not warranted the additional expense may be your responsibility. Make sure to keep us informed so we readily assist.

Question 10

What if I don’t have renters insurance?

Accepted Answer

That’s okay. Most policies don’t require renters insurance for ALE homes. We’ll let you know if any landlord has special requirements and help you with options if needed.

FAQs

Frequently Asked Questions