
FAQs
Frequently Asked Questions
No. If your insurance covers Additional Living Expenses (ALE), we work directly with your insurer to arrange payment. No upfront costs are required from you in most cases.
Yes. We specialize in locating homes for families with pets. We’ll advocate for your needs and often succeed in securing insurance approval—even when pets were initially denied.
You don’t have to accept it. You’re entitled to suitable accommodations. We’ll present better options and negotiate on your behalf to ensure your comfort and needs are met.
Often within 24–72 hours. We maintain a network of ready-to-move-in furnished homes to minimize downtime and stress after a loss.
Yes. We can provide homes with ADA features, kosher kitchens, or other special accommodations. Just let us know your needs during intake.
We take your preferences seriously and prioritize listings near your child’s school, your workplace, or your preferred neighborhood.
No problem. We work with landlords who love animals and understand your situation. We also help explain your needs to the insurance company to prevent denials.
Yes. Our team works closely with licensed public adjusters who can guide you through coverage questions, paperwork, and claim submissions related to ALE.
Yes. Your policy typically allows for coverage until your home is livable again. We help ensure your stay is extended if construction delays or habitability concerns arise. But, if unreasonable delays occur that are not warranted the additional expense may be your responsibility. Make sure to keep us informed so we readily assist.
That’s okay. Most policies don’t require renters insurance for ALE homes. We’ll let you know if any landlord has special requirements and help you with options if needed.